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FAQ
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Billing
Q. What credit cards do you currently accept?
A. Visa/Mastercard
Q. Can I pay C.O.D (Cash on Delivery)?
A. No.
Q. How do I contact the billing department?
A. For all billing inquiries please call: (800) 307-8818.
Q. What will it say on my credit card/bank statement?
A. Blaine Laboratories Santa Fe Springs, CA.
Q. How can I change my contact information (email, billing address, phone number, etc.)?
A. For any changes please call: (800) 307-8818.
Q. How do I know my personal information is safe?
A. It is our strict policy not to sell, rent, share or loan any identifiable information (including our mailing list) to anyone regarding our clients.
Orders
Q. How can I check on my order?
A. To check your order call: (800) 307-8818 and use your confirmation number.
Q. Can I track my order?
A. To track your order call: (800) 307-8818 and use your confirmation number.
Q. What information is needed to place an order?
A. Billing/shipping information plus a Visa/Mastercard.
Q. Can I cancel my order?
A. Yes, please call: (800) 307-8818.
Security
Q. Why do you capture IP Addresses?
A. IP Addresses are captured for security purposes.
Q. What is SSL?
A. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
Q. What does www.drblaines.com do to protect my personal financial information?
A. All orders are processed with Secure Sockets Layer Technology (SSL).
Shipping
Q. What shipping options do you offer for your products?
A. All orders are shipped UPS Ground for tracking purposes.*
Q. How long does it take for an order to be shipped?
A. Usually 5-10 business days.
Q. What is your return policy?
A. We are committed to excellence in the quality of our products and in the service we provide to our valued customers. Simply call us at (800) 307-8818 to receive your return authorization form for the purchase price of one product (excluding tax).
* Exceptions apply to International Orders.